Returns and warranties

Right of withdrawal — 14 days

If you are a consumer and bought a part through the Moto Parts website, you generally have the right to withdraw from the contract within 14 calendar days of receiving the product, without giving a reason, subject to the exceptions provided by law.

To exercise this right, you must inform us of your decision to withdraw before the 14-day period expires, using an unequivocal statement. You may also use the model withdrawal form provided by law.

How to return a part

After notifying us of your decision to withdraw, you must send the product back within 14 calendar days of the notification date.

We will provide return instructions and the return address before dispatch. Please package the part securely to prevent damage in transit.

Keep proof of dispatch until the return process is complete.

Who pays for return shipping?

If you withdraw because you have changed your mind, you pay the direct cost of return shipping, provided you were informed of this obligation before entering into the contract.

For bulky or heavy parts that cannot normally be returned by post, information about return costs will be provided before the contract is concluded, as required by law.

If the product does not conform to the contract, the statutory rules on remedies apply at no cost to the consumer.

Refunds

When you exercise your statutory right of withdrawal, we will refund the payments received, including the original standard delivery cost, as provided by law. Additional costs arising from choosing a more expensive delivery method than standard delivery do not have to be refunded.

Refunds are generally made within 14 days of being informed of the withdrawal. We may withhold the refund until we receive the product or proof that it has been sent back, whichever occurs first.

Refunds are made using the original payment method, unless we expressly agree otherwise, and without additional costs to the consumer.

Condition of returned parts

Motorcycle parts sold by Moto Parts are used. Their condition and any known defects are described on each product's page.

You have the right to establish the nature, characteristics and functioning of the part. You may be liable for any diminished value resulting from handling beyond what is necessary for this assessment.

Installing, using or modifying the part does not automatically cancel the statutory right of withdrawal, but may affect the assessment of any diminished value.

Statutory guarantee of conformity

Used parts sold to consumers are covered by the statutory guarantee of conformity under applicable law.

For second-hand goods, the law allows a shorter liability period than the general period to be agreed under certain conditions, but not less than one year. Such a reduction does not apply automatically and must be validly agreed.

In the event of a lack of conformity, consumers are entitled to the remedies provided by law, including repair, replacement, a proportionate price reduction or termination of the contract, as applicable.