Legal information
Terms and conditions
Information about website use, order requests and Moto Parts' commercial terms.
How do orders work?
The Moto Parts form lets you send an order request. We check the part, calculate shipping and tell you the final terms. The sale is confirmed only after you accept those terms and we confirm it.
1. Seller information
The Moto Parts website is operated by MOTO M PARTS PLOIESTI SRL, with its registered office at Str. Înfrățirii nr. 20, Băicoi, Prahova County, postal code 105200, Romania, tax identification number (CUI) 38056025, registered with the Trade Register under number J29/2011/2017.
Customer service contact details will be added before the website's commercial launch.
2. Products sold
Moto Parts sells used motorcycle parts and components obtained from dismantling or other lawful sources.
Products may show normal signs of use, wear or imperfections, which are described on each product's page to the extent that they are known.
Photos aim to show the actual condition of the parts. Compatibility with a particular motorcycle must be checked using the available information, including the OEM code, model and year of manufacture, where provided.
3. Order requests
By completing the website form, the customer submits an order request for the selected product.
Submitting the form does not, by itself, constitute final confirmation of a sale. Moto Parts checks the request, product availability and delivery terms.
After a request is received, the product may be temporarily marked as reserved in the system to prevent simultaneous requests.
Before the contract is concluded, the customer is informed of the final terms, including the total price, shipping cost, payment method and relevant delivery information. The contract is concluded only after the customer accepts these terms and Moto Parts confirms the sale.
4. Product availability
Most parts are individual items, with only one unit available.
Although we update the catalog, a part may no longer be available when a request is checked.
If a request cannot be fulfilled or is not confirmed, the reservation may be cancelled and the part may become available again.
5. Prices and payment methods
The price displayed on the product page is the price of the part in the currency indicated on the website. VAT treatment and any other mandatory tax information will be presented according to the tax regime applicable to the seller.
Shipping costs are determined separately, based on the product's characteristics and delivery destination.
Before final confirmation, the customer is informed of the total amount payable and the available payment methods. The website does not currently process online payments.
6. Delivery and shipping
Shipping is arranged after the request is confirmed and the customer accepts the final terms.
The shipping cost and estimated delivery time are provided individually, based on the part's weight and dimensions, the destination and available shipping services.
The product is not dispatched until the customer accepts the shipping cost and final order terms.
7. Right of withdrawal
Consumers generally have a statutory right to withdraw from distance contracts within 14 calendar days of receiving the product, subject to the exceptions provided by law.
When withdrawing simply because of a change of mind, the customer pays the direct cost of returning the product, provided they were properly informed before entering into the contract.
Information about notifying us of withdrawal, returning products and refunds is available on the Returns and warranties page.
8. Statutory guarantee of conformity
Used parts sold to consumers carry rights relating to the conformity of goods under applicable law.
Any known defects and characteristics specific to used products will be communicated in the part descriptions. This information does not remove consumers' statutory rights.
For more information about lack of conformity and available remedies, see the Returns and warranties page.
9. Website use
Users must provide accurate and complete information when submitting an order request.
Using the website for fraudulent purposes, deliberately submitting false requests or attempting to compromise the platform's security or operation is prohibited.
Website content, including our own photos and descriptions, is protected under applicable law.
10. Personal data
Data provided through the request form is processed to manage requests, communicate with customers and meet applicable legal obligations.
Details of data categories, legal bases, recipients, retention periods and data subjects' rights will be provided in the Privacy policy.
11. Applicable law
Moto Parts' activities and customer relationships are governed by applicable Romanian law, without prejudice to any mandatory consumer protection rules that may apply.
Nothing in these terms limits consumers' statutory rights.
This version of the terms is being prepared. Contact details, payment methods, the applicable tax regime and relevant operational procedures will be completed before commercial launch.